Retail � Operations � Logistics
E-commerce Order Fulfillment
End-to-end map of the roles and handoffs from checkout to delivery, including support and finance touchpoints.
Checkout & payment
Customer
Places the order and pays online
Storefront
Validates cart and reserves stock
Payment gateway
Authorizes and captures payment
Fraud check
Scores risky transactions
Warehouse & delivery
Warehouse
Picker
Collects items from shelves
Packer
Packs and labels parcels
Inventory controller
Keeps stock counts accurate
Carrier
Dispatch coordinator
Books delivery slots
Courier
Delivers to the door
Pickup point
Holds parcels for collection
Customer care
Support agent
Answers where-is-my-order requests
Returns clerk
Processes refunds and swaps
Money & records
People ops · HR · IT
New Employee Onboarding
Who welcomes a new joiner, which tools and accesses are ready on day one, and how the first 90 days are reviewed.
First week
People
Buddy
Friendly go-to person
Line manager
Sets goals and expectations
HR partner
Contract, policies, benefits
Tools & access
IT support
Laptop and accounts on day one
Access provisioning
Repos, trackers, VPN
Knowledge
Team intro
Who does what on the team
Docs walkthrough
Handbook and architecture notes
Growth & feedback
Checkpoints
30-day review
First feedback loop
90-day review
Probation decision
Learning
Mentor
Craft and code reviews
Training plan
Courses and certifications